Terms of Services | colorcarnage

Please be sure to read our full Terms of Services to understand our current policies and expectations. Contact us at (email) with any and all questions!

Payment

If your commission request is approved, a 50% non-refundable down payment is expected. After this, the remaining 50% can be paid in increments for up to a year depending on your project’s total cost.
Commission work will not begin until your project is fully paid for. Your place in the client queue will also affect work time.
PayPal is the only accepted form of payment at this time. All prices, quotes and payment are in USD.

Late Payments

In the event that you are unable to make a planned payment for whatever reason, please contact me ASAP to discuss options!
I understand that occasionally, things happen in life that are beyond our control. Regardless, you will be pushed back behind the next project in line, as projects are completed as they're paid for.

Cancellations

Your 50% down payment is non-refundable. Please be sure you're certain about your commission before making this payment.
Partial refunds may be considered depending on the level of completion your project has reached.
In the event of a cancelation, I reserve the right to resell any completed work (which will be altered to no longer resemble your character).

Completion and Deadlines

We do not accept completion dates or deadlines.
Our queue is subject to change but is influenced by which projects are paid off. Fully paid projects will be moved ahead of those which have yet to be fully paid in our queue. Again, work will not start on a suit until it is paid off completely.

DTD (Duct Tape Dummy)

For bodysuits, I require a well-made DTD to ensure proper fit. Poorly made DTDs can cause a poorly fitting suit.
If your DTD is unusable, I will request another at your own cost. Again, your DTD is essential to assure that your suit fits you just right!
Failure to provide me with your DTD on our agreed-upon deadline will cause your project to be moved behind those that are ready to progress.
For best results, use a strong duct tape and tape all the way down across your feet and hands (to your fingertips). Including your neck is also appreciated.
Once finished, I will dispose of your DTD unless you would like to pay for return shipping.
If you are expecting to lose or gain weight before or during your commission, please wait to provide your DTD until you're ready. It is important that it be as accurate to your current shape as possible.
Don't forget to re-tape your DTD over where it was cut for you to get out!

Shipping

Shipping is not included in the price of your fursuit. It will be charged separately once your piece is ready to be shipped.
Shipping costs vary widely depending on the total weight of the package, distance traveled, and more. All of our shipments are insured, which may also cause higher prices for shipping.
Color Carnage retains the right to select the shipping method and carriers that we prefer.
I am not liable for any lost or damaged product. In the event of a lost or damaged package, please contact me immediately and photograph any and all damage the moment the package arrives.
Customs fees for international orders are the buyer's responsibility. Items shipped outside of Canada will be marked for the full value. Under no circumstances will packages be undervalued or marked as gifts.

Artistic Liberty

All fursuits made by Color Carnage should be expected to follow the brand’s style. Reasonable accommodations may be made to suit the client’s taste, but under no circumstances will we mimic or reference the work of other fursuit makers. If the style of our fursuits isn’t the right fit for you, we encourage you to consider other makers.

Design Changes

Once your commission design is finalized and payments have begun, any design changes or additions may be subject to a fee.
I reserve the right to refuse any requested changes/updates outside of what your original purchase was intended to be.
Please take the time to be certain about what you want for your project in advance! Any alterations to your project will increase the wait time of the full queue.

Repairs and Warranty

All Color Carnage suits include a one year warranty against defective work. To make use of your warranty, detailed photo documentation of any damage will be expected.
I retain the right to refuse repairs that I believe are to be due to poor costume care or general negligence.
It is up to you to care for your suit. I am not responsible for any damage caused due to poor care such as: overzealous activity in suit, damage caused by the suit being loaned to another person, lack of cleaning or fur matting due to poor care, etc.
Repairs require that the client pay for shipping both ways. Please check with me before shipping any items in need of repair.
All items should be well cleaned before being sent. Failure to properly clean your suit may result in your package being sent back, and no repairs being done.
Any and all modifications, alterations, or repairs done to the suit by someone other than Color Carnage will void your warranty.

Care and Upkeep

Repairs or replacements of various suit parts may be necessary over time due to standard wear and tear. Costumes can't last forever!
To best defend against your sweat, we recommend sweat-wicking undergarments to help prolong the life of your fursuit (ex: underarmor, balaclava, gloves)
Look for sweat-wicking heatgear when shopping as coldgear is meant to retain heat which is the opposite of what you want!
Investing in anti-sweat undergarments will help significantly improve the longevity of your fursuit.

Progress Updates

You should not expect daily updates (this goes for all commissioners in the queue). Updates will be sent as needed when your input on your costume is required.
Clients have every right to be aware of the status of their project, but asking for highly frequent updates is stressful to the artist.
Excessive emails, messages, notes, pms, texts, calls or DM's inquiring about your project are discouraged.
We ask that you keep in mind that Color Carnage is a single-person team. From customer service, responding to quotes, the completion of fursuits work and more, being a one-person workshop is tough. The more contact a client needs, the more the artist’s time is taken away from effective time management and other work.

Liability Disclaimer

Fursuiting comes with risks, responsibilities, and potential health hazards.
Wearing a fursuit will create heavily limited vision, and high body heat temperatures. It is vital to drink water and take breaks while suiting! Overheating or heat exhaustion can be a serious health hazard.
Color Carnage is not liable for any bodily injury or harm to yourself or others which may come as a result of fursuiting. Use your best judgement and be responsible!

Age Restriction

I will not work with clients under the age of 18 for any reason. ID may be requested.
I will not work with parents looking to purchase a fursuit as a proxy for their child, or for someone who is under 18.

Photography Release

I reserve the right to photograph, record video of, and share my suit work on my respective social media accounts.
When posting your own photos of your fursuit, adding credit to Color Carnage is much appreciated.

Reference Sheets

To best bring your character to life, we will require a 3 sided “reference sheet” in which all markings match. Please make sure the colors chosen are accurate, and that the reference sheet properly represents your character.
Need a reference sheet? We highly recommend Konoei Kreations as a reference sheet artist.

TOS updated by shark_pupp@Instagram